Privacy Policy

1. Collection and use of personal information.

When you use Guangzhou Grocery services, we may ask you to provide personal information. Guangzhou Grocery will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to provide you with our products or services or respond to any questions you may have.


2. What personal information do we collect?

When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, mailing address, phone number, email address, contact preferences and other information.

When you use Guangzhou Grocery to purchase goods or gift cards, Guangzhou Grocery may collect the information you provide related to the above-mentioned persons, such as name, mailing address, email address and phone number. Guangzhou Grocery will use such information to fulfill your requests, provide relevant products or services, or achieve anti-fraud purposes.

3. How we use your personal information. 

We will promptly notify you of the latest product releases, software updates and event notices. If you do not wish to be included on our mailing list, you can opt-out at any time by updating your preferences.

We may use your personal information (such as email address or mobile phone number) to verify and determine user identity.

We may use personal information to send important notices, such as order information regarding purchases. Because this information is important to the communication between you and the mall, you cannot refuse to receive such information.

We will also use personal information for internal purposes such as auditing, data analysis and research to improve Guangzhou Grocery's products, services and communication with customers.


4. Collection and use of non-personal information.

We also collect data that cannot by itself be linked directly to any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. Below are some examples of non-personal information we may collect and how we use it.

We collect information such as occupation, language, zip code, area code, unique device identifier, referral URL, location and the time zone where the user is using the product so that we can better understand customer behavior and improve our products and services. and advertising.

We collect information about our customers' activities on our website. We aggregate this information to help us provide more useful information to our customers and understand which parts of our website, products and services are of most interest to them. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

We may collect and store detailed information about how you use our Services, including search queries. This information may be used to improve the results provided by our Services and make them more relevant. This information will usually not involve your IP address, except in the following limited circumstances: We need to ensure the quality of the services we provide over the Internet.


5. Cookies and other technologies

Guangzhou Grocery or emails and ads may use cookies and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our site people visit, and measure and improve the effectiveness of advertising and web searches. We treat information collected through cookies and other technologies as non-personal information. However, if local law considers Internet Protocol (IP) addresses or similar identifiers to be personal information, we also treat such identifiers as personal information. Likewise, to the extent that non-personal information is combined with personal information for purposes of this Privacy Policy, we treat the combined information as personal information.

Like most Internet services, we automatically collect certain information and store it in log files. This information includes IP address, browser type and language, operating system, date/time stamp, etc.

We use this information to understand and analyze trends, administer the site, understand user behavior on the site, improve our products and services, and gather demographic information about our user base as a whole. Guangzhou Grocery may use this information for our marketing and advertising services. Pixel tags allow us to send emails in a format that our customers can read and tell us whether emails are opened. We may use this information to reduce or eliminate the emails we send to our customers.


6. Others

Guangzhou Grocery may be necessary to disclose your personal information in accordance with Chinese laws, legal procedures, litigation or requests from public institutions and government departments. We may also disclose information about you if we determine that disclosure is necessary or appropriate in connection with national security, law enforcement, or other matters of public importance.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. In addition, in the event of a reorganization, merger, or sale, we may transfer all personal information we collect to the relevant third party.

Protection of Personal Information Guangzhou Grocery attaches great importance to the security of your personal information. Guangzhou Grocery uses encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When Guangzhou Grocery stores your personal data, we use computer systems with limited access, which are deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, also when we use third-party storage.


7. Privacy issues

If you have any questions or concerns about Guangzhou Grocery's privacy policy or data processing, or would like to make a complaint about a possible breach of local privacy laws, please contact us. You can contact us at any time by dialing the Guangzhou Grocery support phone number.

When we receive a privacy concern or access/download request, we will triage the contact person and will try to resolve your specific issue or query. If your question involves a significant matter, we may ask you to provide more information. These contacts with more serious questions will receive a reply. If you are not satisfied with the response you receive, you can refer your complaint to the relevant supervisory authority in your jurisdiction. If you consult us, we will provide information on relevant complaint channels that may be applicable based on your actual situation. Guangzhou Grocery may update its privacy policy at any time. If we make material changes to our privacy policy, we will post a notice and updated privacy policy on our website.


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